HONORMAKER · CUSTOMER POLICY

Returns & Refunds

Last updated: September 17, 2026

Working draft for review only. Legal review is pending and paid production checkout remains disabled.

This policy explains how cancellation, custom-product corrections, damage, defects and refunds are handled. It forms part of the Terms of Service; applicable non-waivable consumer rights still apply.

Before production

Contact support@honormaker.com immediately with your order number. Before supplier submission or production starts, we will seek to cancel and refund the order. A payment attempt or abandoned checkout is not a confirmed order.

After production starts

Personalized displays are made to order. Cancellation is not guaranteed after supplier production starts. Where a cancellation is accepted, reasonable supplier, production, payment or shipping costs may be deducted, subject to applicable law.

Damage, defect or wrong item

Report manufacturing defects, assembly problems, transit damage, a wrong item or a supplier fulfillment error within 30 calendar days after delivery. Include the order number and clear photos of the outer package, shipping label, paperwork, frame and print. Do not return anything without written instructions or an approved return authorization.

After verification, the remedy may be a replacement or refund of the affected item. We will communicate the decision and any required evidence before closing the case.

Customer-created errors

Personalized products are not automatically refundable for incorrect spelling, wrong artwork, an inadequate-resolution source image, an incorrect address or a proof the customer approved. We may offer a paid remake, courtesy credit or another solution at our discretion.

How to request help

Email support@honormaker.com with the order number, issue type, delivery date and photos. We will review the supplier record, proof, tracking and delivery evidence. Nothing here limits rights that cannot legally be waived.

After a request is received, an operator may record it as Return review, Replacement review or Refund approved in the internal order record. These labels are review states only; no refund or replacement is automatic. A refund is executed only after evidence review and separate payment-provider approval.

Submit a review request

Use this form to create a manual review record. For damage or defect claims, email clear photos to support@honormaker.com after submitting; this form does not upload customer photos.