HONORMAKER · PRODUCT TERMS

Terms of Service

Last updated: September 14, 2026

Working draft for review only. Legal review is still pending; paid production checkout remains disabled.

These terms apply to purchases of personalized physical sponsor-recognition displays from Honormaker. Before payment, you must affirmatively check the Terms of Service and Privacy Policy consent box. By checking that box and placing an order, you agree to these terms.

1. Products and personalization

Each display is made to order using the information, wording, logos and files supplied by the customer. The customer is responsible for checking names, dates, spelling, translations, crop, image quality, delivery details and permissions for submitted artwork.

2. Orders, price and payment

An order is accepted only after payment is successfully confirmed by our payment provider and Honormaker has the information required for production. A checkout redirect, abandoned checkout or payment attempt is not a confirmed order. Prices, taxes, shipping treatment and currency are shown at checkout; applicable taxes or destination charges may vary by address and law.

3. Proof and production authorization

We may provide a digital proof before production. Production begins after required order information and proof approval are received. Approval confirms the customer has checked the content. Changes requested after approval may require an additional charge, a new proof or an updated delivery estimate.

4. Delivery and address responsibility

Honormaker currently accepts delivery addresses in Canada and the United States only. Production time and carrier transit time are separate estimates and neither is a guarantee unless expressly stated in writing. The customer must provide an accurate deliverable address and promptly report an address change. Customs, duties, taxes, carrier accessorial charges and address-correction charges may be the customer's responsibility where permitted by law.

5. Cancellation and customer-requested changes

Request cancellation immediately by emailing support@honormaker.com with the order number. Before supplier submission or production, we will seek to cancel and refund the order. After supplier production starts, cancellation is not guaranteed and reasonable supplier material, production, payment or shipping costs may be deducted. A customer-requested change after proof approval may be treated as a new production instruction and may carry a charge.

6. Defects, damage, wrong item and refunds

Report a manufacturing defect, assembly problem, transit damage, wrong item or supplier fulfillment error within 30 calendar days after delivery, with the order number and clear photos of the outer package, label, paperwork, frame, print and damage. Do not return a product without our written instructions or an approved supplier return authorization. After verification, our remedy may be a replacement or refund of the affected item, subject to applicable law and the supplier recovery process.

Personalized products are not automatically refundable for customer-created errors, including incorrect spelling, wrong image, low-resolution source, incorrect address or a proof that the customer approved. We may offer a paid remake, courtesy credit or another solution at our discretion.

7. Chargebacks and payment disputes

Please contact us first so we can investigate an order, damage report or cancellation request. A payment dispute or chargeback does not cancel these terms or the customer's obligation to provide truthful information and cooperate with a reasonable claim review. We will provide the payment processor with relevant order, proof, delivery and support records. Nothing in this section limits any non-waivable right under applicable law.

8. Customer content

You confirm that you have the right to use submitted names, logos, photographs, signatures and other materials. You grant Honormaker permission to use them only to prepare, produce, deliver and support your order, unless you separately authorize portfolio or marketing use.

9. Supplier fulfillment and limitation of liability

We may use third-party print, framing, packaging and carrier partners. We remain the customer-facing coordinator, but delivery dates, carrier events and supplier remedies may depend on those partners. To the maximum extent permitted by law, Honormaker is not liable for indirect, incidental, special, consequential or lost-profit damages. Our aggregate liability for an order is limited to the amount paid for the affected order, except where liability cannot legally be limited.

10. Dispute resolution and arbitration

Before starting a formal proceeding, the customer must send written notice to support@honormaker.com describing the dispute and allow 30 days for good-faith resolution. Except where prohibited by applicable law, any unresolved dispute will be resolved individually by confidential binding arbitration in Ontario, Canada, before one arbitrator under the applicable ADR Institute of Canada rules, conducted remotely or in Toronto. Either party may bring an eligible individual claim in small-claims court or seek urgent injunctive relief for intellectual-property or confidentiality issues. No class, collective or representative proceeding may be brought to the extent permitted by law. This arbitration clause does not remove non-waivable consumer rights.

11. Governing law and changes

Subject to mandatory consumer-protection laws that apply to the customer, these terms are governed by the laws of Ontario, Canada. We may update these terms for future orders by posting a revised version with a new update date. The terms accepted at checkout apply to that order.

12. Commercial purchase

Payment is for custom physical production, finishing and delivery. It is not a charitable donation and does not qualify for an official charitable tax receipt.

13. Contact

For order questions, artwork corrections or delivery support, email support@honormaker.com and include your order number if you have one.

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